Verda Support
Answers to the most common questions about Verda — and how to reach us when you need a human.
Point your camera at your plate and Verda's AI engine identifies the food, estimates the portion size, and calculates calories, macronutrients and micronutrients — all from a single photo. There's no barcode scanning and no database search.
Verda's figures are AI estimates inferred from the photo, not measurements. They're usually close, but they can be wrong — especially for mixed dishes, hidden oils and sauces. Don't rely on them for medical or clinical purposes.
Retake the photo with the plate fully in frame, good lighting, and the camera directly above or at a slight angle. If nothing is detected, Verda won't offer to save the scan — that's by design, so empty results never pollute your log.
Take or pick a full-body progress photo and Verda estimates your weight, body fat percentage and muscle mass. Fit your whole body in the frame with even lighting for the best results. Body analysis is available once per day.
Verda can re-render your latest progress photo at your goal body-fat percentage so you can see where you're heading. It keeps your pose, clothing and background — only the physique changes. Available once per week.
Photos you submit for analysis are processed by the Verda AI Engine and archived in our cloud under your account so your history can be restored on a new device. See the Privacy Policy in the app (Me → Preferences → Legal) for full details.
A Verda subscription unlocks the AI features: meal scanning, body analysis and goal visualization. New users get a free trial. Billing is handled entirely by Apple through your App Store account.
Subscriptions are managed by Apple, not by us: open Settings → your name → Subscriptions on your iPhone, choose Verda, and cancel or change your plan there. Cancelling keeps access until the end of the paid period.
Sign in with the same account and make sure you're signed into the same Apple ID. Your entitlement is verified automatically against your App Store subscription. If it doesn't appear, force-quit the app and reopen it, then contact us if it still doesn't show.
Yes. Your meals, body records, progress photos and settings are stored under your account and restored when you sign in on a new device.
Under Me → Preferences → Security you can protect the Me tab with a 4-digit PIN, asked once per app session. The PIN follows your account, so it also applies after signing in on a new device.
Email us from the address linked to your account and we'll delete your account, records and photos. Deleting the app alone does not cancel an active subscription — manage that in your App Store settings.
We answer every message — usually within one business day.
support@verdahealth.aiVerda Health · Privacy Policy · Terms of Service is available in the app under Me → Preferences → Legal.